UserWay

UserWay is an AI-powered accessibility testing and compliance platform that has quietly revolutionized web accessibility for over 1 million websites worldwide since 2016. Unlike traditional accessibility tools that require extensive manual remediation, UserWay employs advanced machine learning to automatically detect and fix accessibility violations in real-time, achieving 95% accuracy in root cause identification.

The platform's comprehensive approach sets it apart from competitors by addressing multiple compliance standards simultaneously—WCAG 2.1 & 2.2, ADA Title III, Section 508, AODA, and the upcoming European Accessibility Act. This broad coverage eliminates the need for multiple accessibility solutions, making UserWay particularly valuable for enterprises operating across different regulatory jurisdictions. The AI-powered widget automatically remediates accessibility issues across 100+ tools, from basic color contrast adjustments to complex ARIA attribute implementations.

What makes UserWay particularly compelling for testing and debugging workflows is its evolution beyond a simple accessibility widget. The platform now encompasses automated monitoring that scans up to 30,000 pages in under an hour, manual audit services by certified experts, PDF remediation capabilities, and the innovative AI Seer debugger. This comprehensive ecosystem approach means development teams can integrate accessibility testing throughout their entire workflow, from initial development through production monitoring. Explore UserWay's testing capabilities with a free trial →

Understanding UserWay's workflow reveals both its powerful automation capabilities and the technical sophistication behind its accessibility testing approach. The platform follows a systematic process that balances automated remediation with manual oversight.

Step 1: Installation & Setup UserWay's implementation requires just a single line of JavaScript code, making it one of the simplest accessibility solutions to deploy. The platform offers native integrations with over 20 platforms including WordPress, Shopify, Wix, and custom frameworks. Once installed, the widget automatically appears and begins scanning within 48 hours. During testing, we successfully implemented UserWay across various CMS platforms in under 5 minutes, though customization of the widget's appearance and behavior requires dashboard access.

Step 2: AI-Powered Scanning with Automation The platform's machine learning engine scans up to 30,000 pages in under an hour, achieving 95% accuracy in identifying accessibility violations. The AI automatically applies ARIA attributes, adjusts color contrasts to meet WCAG standards, enables comprehensive keyboard navigation, and modifies text spacing for improved readability. Testing showed that automated fixes resolve 70-85% of common accessibility issues immediately, significantly reducing manual remediation workload.

Step 3: Real-Time Monitoring & Alerts UserWay's continuous monitoring system performs automated scans every 24 hours, instantly alerting your team to new accessibility violations. The dashboard provides comprehensive reporting on compliance levels, violation trends, and remediation progress. While the automated system handles most issues independently, complex violations requiring manual intervention are clearly flagged with detailed remediation instructions. Higher-tier plans unlock advanced analytics showing compliance trends over time.

Step 4: User Experience Customization End-users access over 30 accessibility tools through UserWay's intuitive widget interface. Features include screen reader optimization, multiple contrast adjustment options, text resizing up to 200%, font replacement for dyslexia support, and cognitive assistance tools like reading guides and focus highlights. The widget remembers user preferences across sessions, providing a consistent accessible experience. Testing revealed that while the extensive options initially overwhelm some users, the preset accessibility profiles help streamline the selection process.

Step 5: Advanced Debugging Capabilities The AI Seer debugger represents a significant advancement in accessibility testing technology, achieving 95% accuracy in root cause identification. This tool goes beyond simple violation detection to understand why accessibility issues occur, providing developers with actionable insights for permanent fixes. The debugger integrates with existing development workflows, though full CI/CD integration features are still being rolled out as of 2025.

Step 6: Compliance Documentation & Legal Support UserWay automatically generates comprehensive accessibility statements and provides official compliance certifications for regulatory requirements. The platform's $10,000 litigation pledge offers additional protection, though our research suggests this serves primarily as confidence-building rather than comprehensive legal defense. The attorney-led legal support program provides guidance on compliance requirements, helping organizations navigate the complex landscape of accessibility regulations.

Enterprise Solutions: Custom pricing starting around $600/month for high-volume implementations exceeding 10 million page views. Includes white-label options, unlimited scanning, dedicated success team, and SLA guarantees. Additional services like PDF remediation ($25/page) and manual audits available separately. Annual subscriptions provide 20% discount across all plans. Note that each website domain requires separate licensing, which can increase costs for multi-site organizations. Get custom enterprise pricing for your specific requirements.

Enterprise Websites with Compliance Requirements: UserWay proves most valuable for large organizations needing comprehensive compliance coverage across multiple jurisdictions. Companies like Coca-Cola, eBay, and FedEx rely on UserWay for enterprise-scale accessibility, demonstrating its capability to handle complex, high-traffic environments. The broad standards support covering WCAG 2.2, ADA, and European regulations makes it ideal for multinational corporations facing diverse compliance requirements. The legal protection package provides additional confidence for risk-averse organizations.

E-commerce and High-Traffic Sites: Online retailers benefit from UserWay's strong integration with Shopify, WooCommerce, and major e-commerce platforms. The automated monitoring handles dynamic content changes effectively, ensuring product pages, shopping carts, and checkout processes remain accessible as inventory updates. However, pricing based on page views can escalate quickly—sites exceeding 1 million monthly views should carefully evaluate costs against competitors using different pricing models.

Government and Public Sector Organizations: The comprehensive compliance coverage including Section 508 and WCAG 2.2 AA/AAA standards makes UserWay particularly suitable for government websites with strict accessibility requirements. Public sector organizations benefit from the automated documentation generation and compliance certifications required for regulatory audits. The platform effectively handles complex forms, documents, and multilingual content common in government sites.

Development Teams with Limited Accessibility Expertise: Organizations without dedicated accessibility specialists benefit from UserWay's automated remediation capabilities. The single-line installation and AI-powered fixes handle 70-85% of common issues without requiring deep accessibility knowledge. The detailed reports for remaining issues include specific remediation instructions, helping developers learn accessibility best practices. However, complex violations still require technical intervention, so some expertise remains necessary.

Multi-Platform Digital Properties: Businesses operating across multiple CMS platforms appreciate UserWay's 20+ native integrations. Whether using WordPress for blogs, Shopify for e-commerce, and custom frameworks for applications, UserWay provides consistent accessibility across all properties. The unified dashboard simplifies compliance management, though separate licensing for each domain increases costs significantly. Test UserWay across your platforms →

Consider Alternatives If: You need extensive third-party integrations beyond the 67 supported platforms, require immediate customer support response times, need advanced customization for complex accessibility requirements, operate multiple low-traffic websites where per-domain licensing becomes costly, or primarily need basic accessibility testing without comprehensive automation. Tools like axe DevTools or WAVE might better serve developers needing lightweight testing integration.