Fathom AI

Fathom AI is primarily used for automatically recording, transcribing, and summarizing virtual meetings. Common use cases include: sales call documentation, customer success meetings, team stand-ups, interview recording, training sessions, and client consultations. It eliminates manual note-taking, allowing participants to stay fully engaged while capturing every detail for later review.

Yes, Fathom offers genuinely unlimited free recording, transcription, and storage with no time restrictions. The only limitation is 5 AI-enhanced summaries per month on the free plan. You still get basic summaries for all meetings, just without advanced AI features like custom prompts and action item extraction beyond your monthly limit.

Fathom achieves 95% transcription accuracy with good audio quality, supporting 28+ languages with automatic speaker identification. Accuracy is highest with clear audio, headphones, and native English speakers. The system learns company-specific terminology over time, improving accuracy for technical discussions after 2-3 meetings.

Yes, Fathom AI works with Microsoft Teams, though the integration requires manual setup and is less seamless than Zoom. You need to manually invite the Fathom bot to each Teams meeting. The transcription quality and features remain the same, but automatic joining based on calendar events may be limited compared to the native Zoom integration.

No, Fathom does not have a mobile application as of September 2025. You can access recordings via mobile browser, but cannot initiate recordings or use advanced features on mobile devices. This is a significant limitation compared to competitors like Otter.ai and Fireflies that offer full mobile apps.

Yes, Fathom joins meetings as a visible participant named "Fathom Notetaker" or similar. All participants can see the bot in the participant list. While this ensures transparency, it may be problematic for sensitive discussions or clients who prefer not being recorded. There's no stealth mode option.

Fathom offers native integration with HubSpot and Salesforce, automatically syncing meeting notes, action items, and contact information. For other CRMs, use the Zapier integration (now free on all plans) to connect with 5,000+ apps. The CRM sync saves approximately 20 minutes per meeting in manual data entry.

Yes, you can cancel any Fathom AI paid subscription anytime without penalties or cancellation fees. Simply go to Settings > Billing and cancel your subscription. You'll retain access to paid features until the end of your billing period. All your existing recordings and transcripts remain accessible even after cancellation, though new recordings will be subject to free plan limitations.

To delete your Fathom AI account: 1) Sign in to your account, 2) Go to Settings > Account, 3) Scroll to "Delete Account" section, 4) Click "Delete Account" and confirm. This permanently removes all your data including recordings, transcripts, and summaries. If you want to keep your data, export it before deletion. For GDPR compliance, you can also request deletion by emailing support@fathom.video.

Fathom AI customer support can be reached through: Email at support@fathom.video (24-48 hour response time), In-app chat support for paid users, Help center at help.fathom.video for self-service. Business and Enterprise plans receive priority support with faster response times. Free users have access to email support and the comprehensive help documentation.

Fathom offers unlimited free recording vs Otter's 300 minutes/month, faster AI processing (30 seconds vs 5+ minutes), and better CRM integration. However, Otter has a mobile app and longer market presence. Choose Fathom for unlimited recording and sales features; choose Otter if mobile recording is essential.

Yes, Fathom is HIPAA, GDPR, and SOC2 Type II certified with end-to-end encryption. Enterprise plans offer additional security controls like SSO and custom data retention policies. Data is stored in secure, compliant data centers. However, the visible bot presence may not suit highly sensitive discussions.