Fireflies.ai

Fireflies.ai offers four pricing tiers as of October 2025: Free Plan at $0 with 800 minutes storage and basic transcription, Pro Plan at $10/month annually ($18 monthly) with unlimited AI summaries and integrations, Business Plan at $19/month annually ($29 monthly) with video recording and team analytics, and Enterprise Plan at $39/month annually (custom pricing) with HIPAA compliance and private storage. However, AI credits for advanced features cost extra, ranging from $5 for 50 credits to $600 for 10,000 credits monthly—creating potential hidden costs beyond base subscription.

Yes, Fireflies.ai can automatically join meetings when you connect your calendar. You can configure auto-join settings to include all meetings, only meetings you host, or manual invitation only. The bot appears as "Fireflies.ai Notetaker" in your meeting participant list. However, you must disable waiting rooms and authentication requirements in Zoom and Teams for seamless automatic joining. The free plan has limited auto-join functionality with asterisk requirements—unlimited auto-join requires Pro plan or higher.

Fireflies.ai achieves 90-95% transcription accuracy in optimal conditions—significantly outperforming competitors like Otter.ai which averages 90-93%. However, accuracy varies based on audio quality, speaker characteristics, and meeting complexity. Clear audio with minimal background noise performs best. The platform struggles with heavy accents, overlapping speech, and fast-paced conversations. Speaker attribution becomes less reliable in chaotic discussions with multiple participants. Custom vocabulary setup for industry-specific terminology improves accuracy for specialized business contexts.

AskFred is Fireflies.ai's GPT-powered chatbot that answers questions about your meeting content through natural language queries. To use it, open any meeting transcript in your Fireflies dashboard and click AskFred on the left sidebar. You can ask questions about decisions, action items, specific topics, or speaker statements. AskFred can also generate social media posts, emails, or blog articles from meeting context. The assistant provides answers within seconds with source timestamps, transforming static transcripts into queryable knowledge bases without requiring you to read entire transcripts.

To cancel your Fireflies.ai subscription, log into your Fireflies web app, navigate to Settings then Account Settings, find Manage Subscription, and click Cancel Subscription. Follow the prompts to confirm cancellation. Important details: Cancellation takes effect at the end of your current billing cycle, your account downgrades to the Free tier, you keep access to paid features until the billing period ends, and existing data remains accessible within Free tier limits (800 minutes storage). Refunds depend on usage—full refunds available if used 7 days or less with 3 meetings or fewer logged.

Fireflies.ai offers refunds based on usage and plan type. Full refund eligibility for monthly plans: used for 7 days or less AND logged 3 meetings or fewer. Full refund eligibility for annual plans: used for 7 days or less AND logged 20 meetings or fewer. Pro-rated refund eligibility: available for monthly plans used more than 7 days or logging more meetings; NOT available for annual plans. AI Credits purchases are never refundable under any circumstances. Approved refunds take 5-10 business days to process.

Fireflies.ai maintains enterprise-grade security with SOC 2 Type II compliance across all five trust principles, GDPR compliance with EU data processing options, and HIPAA compliance with Business Associate Agreement available on Enterprise plan. The platform uses 256-bit AES encryption at rest and 256-bit SSL/TLS encryption in transit. As a U.S.-based service, data is primarily processed on U.S. servers, creating challenges for EU organizations with strict data residency requirements. Private EU storage is available for Enterprise customers. The platform maintains a zero data retention policy for AI training—your meeting data is not used to train AI models.

Common reasons for missing transcripts include: Meeting too short (Fireflies doesn't process meetings under 3 minutes), auto-join settings configured to "only when invited" and bot wasn't invited, platform restrictions where host denied recording permission or login was required, bot stuck in waiting room, or normal processing delay (5-10 minutes after meeting ends for standard meetings, 10-15 minutes for longer meetings). Quick fixes include checking the Meeting Status page for error messages, refreshing your dashboard, trying an incognito browser window, or verifying the host didn't set recap sharing to "owner only" which would prevent transcript delivery.

Fireflies.ai launched three major updates in 2025. Talk to Fireflies (June 2025): real-time web search powered by Perplexity during live meetings, voice-activated AI assistant in 60+ languages, free for all users including free plan subscribers, helped achieve $1 billion unicorn valuation. 200+ AI Apps Suite (April 2025): department-specific applications for sales, recruiting, operations, automated CRM integration and follow-up generation, custom scorecard creation and analytics. Real-Time Meeting Notes (January 2025): live AI-generated notes in outline format during meetings, automatic action item tracking with assignments, eliminates waiting for post-meeting processing.

Fireflies.ai is not suitable for privacy-sensitive environments where bot presence creates discomfort or compliance issues, budget-conscious small teams due to hidden AI credit costs beyond base subscription, teams with heavy accents or poor audio quality environments where transcription accuracy degrades significantly, offline meeting scenarios requiring internet connectivity, organizations requiring perfect transcription accuracy for legal or medical purposes, and teams preferring manual control over note-taking processes rather than AI automation.

When you cancel your Fireflies.ai subscription, your account downgrades to Free tier at billing cycle end. Existing meetings and transcripts remain accessible within Free tier storage limits (800 minutes). You have time to export important data before potential deletion. Data may be deleted after retention period expires. You can resubscribe anytime, but deleted data cannot be recovered. The platform recommends exporting critical meeting transcripts, summaries, and recordings before cancellation if they exceed free tier limits to ensure permanent access.

Based on comprehensive testing, Fireflies.ai leads in feature breadth but faces strong competition in specific niches. vs Otter.ai: Fireflies scores 107 vs Otter's 82 points—better for cross-platform use and language support. vs Fathom AI: Fireflies scores 102 vs Fathom's 84—superior security and integrations but Fathom offers better free plan. vs tl;dv: tl;dv scores 130 vs Fireflies' 93—better for video-first workflows and sales coaching. vs Microsoft Copilot: Fireflies better for platform diversity; Copilot better for Microsoft ecosystems. Overall winner: Fireflies.ai for comprehensive enterprise needs, but competitors excel in specialized areas like academic use, sales coaching, or privacy-focused workflows.